The FTD® Bountiful Garden™ Bouquet

I have often had the occasion to send flowers from where I live in Alberta to other parts of Canada and invariably, I am disappointed with what is ultimately sent because it is either much smaller and/or much less full and lush than what was pictured (even taking into consideration the size I chose) or it doesn't look anything like the picture. So when my stepmom sent me the photo of what she received from Ann's flowers, I was blown away. It seemed more full and lush, and more beautiful that what had been pictured, if that's even possible because the photo was gorgeous. My stepmom is now planning to use Ann's Flowers the next time she orders some. Thank you for making her day!!

Flowers were beautiful but arrived a day after I requested that they be delivered, and the only reason I found out was that I called the florist directly to inquire about them. A phone call to myself to advise of delay in delivery would have been appreciated, as it was a time sensitive occasion.

Ann's Flowers has a very user friendly website, easy to order and delivery was made at the agreed time. I would suggest the following improvements to the website: 1. Allow more lines for the greeting messages, or give customers to upload a one page greetings (with picture), and you will print it out and attach to the flowers 2. Provide a field for special instructions, in addition to delivery instructions. My mother is allergic to Lily and I had to put that in the delivery instructions. Glad that your team read that and replaced Lillies with Roses - which was great! 3. Allow say, 50% more characters for the delivery instructions. 4. I called Ann's Flowers this morning (from UAE) to find out the delivery time, which I was told between 13:00 to 14:00. I'm glad that it was on time. It will be very nice if you could put on the website the various delivery time slots for customers to choose at the time of the order.